Terms and Conditions

Unless otherwise defined, capitalised terms in these Terms have the following meanings:

• • “Platform” means govisible.ai, the VISIBLE™ Framework, dashboard, APIs, integrations, mobile applications.
    documentation and any related online materials or services provided by the Company.
  • “Customer Data” means all electronic data, content, or information submitted or provided by Customer (or on Customer’s behalf) through the Platform.
  • “WebContent” or “Company Content” means software, tools, code, templates, user interfaces, algorithms, documentation, reports, training materials, and other intellectual property owned or licensed by the Company and used to provide the Platform (excluding Customer Data).
  • “Subscription” means any paid plan, trial, or freemium access that permits Customer to use the Platform as set out in an Order, onboarding form, or on the Website.
  • “Order” means an online order form, pricing page selection, subscription checkout, invoice, or other ordering document describing the Services ordered.

• • 2.1 The Company will provide access to the Platform in accordance with these Terms and the features, usage limits, and fees described in the applicable Order.
  • 2.2 The Company may update, modify, or discontinue features or integrations at its discretion. Material changes affecting access or  functionality will be notified to Customers in accordance with Section 12.

• • 3.1 You must be at least 18 years old and have legal authority to enter this agreement.
  • 3.2 To use paid features you must register for an account and provide accurate, current and complete information. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.
  • 3.3 You agree to maintain compliance with any usage limits and to ensure that Customer Data uploaded to the Platform is lawfully collected and that you have all necessary consents to process and transfer such data.

• • 4.1 Fees. Subscription fees, trial terms, and any one-time charges are specified in the Order or on the Website. All fees are non-refundable except as expressly provided here or required by applicable law.
  • 4.2 Billing & Payment. Unless otherwise stated, fees are payable in advance on a monthly, quarterly or annual basis as selected at checkout. Payments must be made by the payment method provided by you. You authorize the Company to charge such payment method for all fees and taxes.
  • 4.3 Taxes. All fees are exclusive of applicable taxes, duties or levies. Customer is responsible for paying taxes associated with its purchases, except for taxes based on the Company’s net income. The Company may charge applicable taxes where required.
  • 4.4 Trials & Promotional Offers. Any trial or promotional access is subject to the terms of the trial offer. On expiry the paid subscription billing will commence unless cancelled prior to expiry.
  • 4.5 Auto-Renewal & Cancellation. Subscriptions automatically renew at the end of each billing term unless cancelled before the renewal date. To cancel, follow the procedures in your account or contact customersuccess@govisible.ai. Cancellation will take effect at the end of the current billing cycle; you will not receive a pro rata refund for unused periods unless expressly stated.
  • 4.6 Late Payments & Suspension. Overdue payments may incur interest and the Company may suspend access to paid features after notice. All collection costs (including legal fees) are recoverable from Customer.
  • 4.7 Price Adjustments. The Company may change subscription pricing; existing subscribers will be notified at least 60 days before any material price increase for renewals.

• • 5.1 Ownership. You retain ownership of Customer Data. By submitting Customer Data you grant the Company a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process and display such data as necessary to provide the Services.
  • 5.2 Privacy. Processing of personal data is governed by our Privacy Policy, which forms part of these Terms. You represent that you have all consents and legal bases required to provide Customer Data to the Company and to permit its processing in accordance with the Privacy Policy.
  • 5.3 Data Security & Storage. The Company uses reasonable administrative, physical, and technical safeguards appropriate to the nature of the data. Data may be stored and processed in India or other countries. The Company shall not be liable for loss or disclosure of Customer Data arising from circumstances beyond its reasonable control.
  • 5.4 Backups & Retention. We recommend Customers maintain their own backups. The Company retains Customer Data for the duration specified in our Data Retention policy or as required by law. On termination we will delete or anonymize Customer Data in accordance with the Privacy Policy and applicable law, subject to any legal holds.

• 6.1 Company IP. All rights, title and interest in the Platform and Company Content remain with the Company (or its licensors). Except for the limited access rights expressly granted, no rights or licenses are transferred to Customer.
• 6.2 Customer IP. You retain ownership of Customer Data and any trademarks, logos and materials you provide.
• 6.3 Limited License. Subject to payment of all fees and compliance with these Terms, the Company grants Customer a non-exclusive, non-transferable, revocable right to access and use the Platform during the subscription term for its internal business purposes.
• 6.4 Restrictions. Customer will not (nor permit others to): copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile or create derivative works of the Platform except as expressly permitted by law. Customer will not remove or obscure any proprietary notices.
• 6.5 Trademark Notice
  • “VISIBLE™” is a registered trademark owned by SocialChamps Media Pvt. Ltd., registered under applicable laws of India.
  • GoVisible.ai is authorized to use this trademark for the purpose of operating and promoting the GoVISIBLE platform.
  • Any unauthorized use, reproduction, or distribution of the trademark or associated assets is strictly prohibited.
  • The use of the mark “VISIBLE” in other jurisdictions may be subject to local trademark rights of third parties, and no claim is made outside the territorial limits of India.

• • 7.1 Customer shall use the Platform in compliance with applicable laws and these Terms. Prohibited uses include using the Platform to store or transmit illegal content, infringing third-party rights, or any action that interferes with the Platform’s operation or security.
  • 7.2 The Company may suspend or restrict access in case of abuse, excessive use beyond plan limits, or security incidents. Repeated or severe violations may result in termination.

• • 8.1 The Platform may integrate with third-party services (payment gateways, cloud providers, analytics, email/SMS providers). Use of such third-party services is subject to their terms and the Company is not responsible for their conduct or availability.
  • 8.2 Customer is responsible for its contracts with third-party providers and for any fees charged by them.

• 9.1 Mutual Warranty. Each party represents it has the authority to enter into these Terms.
• 9.2 DISCLAIMER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT UNINTERRUPTED, ERROR-FREE, COMPLETE, OR SECURE ACCESS.
• 9.3 AI Output & Analysis Disclaimer
  The Platform analyzes outputs generated by third-party artificial intelligence systems and publicly available digital content. The Company does not control, influence, or guarantee the accuracy, completeness, reliability, or consistency of outputs generated by such AI systems.Any visibility scores, insights, reports, analytics, or recommendations generated by the Platform are analytical estimates based on observed AI responses and algorithmic modeling. These outputs are informational only and do not guarantee brand visibility, ranking, or performance in any AI system or search environment.

   

  Certain features of the Platform may rely on third-party services, APIs, or publicly available AI systems. The Company does not guarantee uninterrupted availability or consistency of such third-party services and shall not be liable for disruptions caused by them.

• 9.4 The Platform may reference or analyze outputs from third-party artificial intelligence providers including but not limited to OpenAI, Google, Microsoft, Perplexity AI, or other AI services.
• GoVisible.ai and the GoVISIBLE platform are independent analytics tools and are not affiliated with, endorsed by, or operated by any such AI providers.

• • 10.1 Customer Indemnity. Customer will indemnify, defend and hold the Company (and its officers, directors, employees and agents) harmless from any claims, damages, losses or expenses (including reasonable legal fees) arising out of: (a) Customer’s breach of these Terms; (b) Customer Data that infringes third-party rights or violates law; or (c) Customer’s misuse of the Platform.
  • 10.2 Company Indemnity. The Company will indemnify Customer from third-party claims that the unmodified Platform infringes a third party’s intellectual property rights, provided Customer (a) notifies the Company promptly, (b) gives sole control and assistance to the Company for defense and settlement, and (c) does not make admissions or settlements without the Company’s consent. The Company’s obligation is limited to procuring rights to continue providing the Platform or replacing/modifying it to avoid infringement. This indemnity does not apply to Customer Data, third-party components, or modifications by Customer.

• • 11.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • 11.2 THE AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY CUSTOMER TO THE COMPANY FOR THE PLATFORM DURING THE SIX (12) MONTHS IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO LIABILITY. This limitation does not apply to liability arising from gross negligence, willful misconduct, breaches of confidentiality, or indemnity obligations.

• • 12.1 The Company may modify these Terms from time to time. Material changes will be communicated to active Customers by email at least 15–30 days before they take effect. Continued use after such notice constitutes acceptance.
  • 12.2 The Company may suspend or restrict access to the Platform for maintenance, security, legal reasons or if Customer is in breach. The Company will use reasonable efforts to provide prior notice where feasible.

• • 13.1 Term. These Terms commence on acceptance and continue until all Orders have expired or been terminated.
  • 13.2 Termination for Cause. Either party may terminate for material breach if the other fails to cure within thirty (30) days of written notice; the Company may suspend access immediately in the case of fraud, repeated abuse, or legal/regulatory requirement.
  • 13.3 Effects of Termination. On termination Customer’s right to access the Platform ends. The Company may delete Customer Data after a reasonable period (as described in the Privacy Policy). Termination does not relieve Customer of liability for unpaid fees or obligations that by their nature survive termination (e.g., confidentiality, indemnity, liability limits).

• • 17.1 Entire Agreement. These Terms, the Order(s), and the Privacy Policy constitute the entire agreement between the parties with respect to the Platform and supersede prior agreements.
  • 17.2 Severability. If any provision is found invalid or unenforceable, the remainder will remain in effect.
  • 17.3 Assignment. Customer may not assign these Terms without the Company’s prior written consent. The Company may assign or transfer rights without consent.
  • 17.4 Notices. Notices to the Company should be sent to customersuccess@govisible.ai or to the registered address. Notices to Customer shall be sent to the email provided on registration. Notices are effective when received.
  • 17.5 Force Majeure. Neither party shall be liable for failure to perform due to causes beyond reasonable control (acts of God, strikes, delays in third-party services, pandemic, government action, internet outages, etc.).
  • 17.6 Relationship. Nothing in these Terms creates an employment, partnership, joint venture or agency relationship between the parties.

If you have questions about these Terms or need assistance, contact: 

Email: customersuccess@govisible.ai
Address: Office 505/506/507, Ambrosia Galaxy, Baner Highstreet Hill Road, Baner, Pune, Maharashtra – 411045, India 

contact customersuccess@govisible.ai.